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Questions and Answers (FAQ)

This page contains frequently asked questions about Gradynex and their solutions.

General Questions​

Approximately how long does the initial setup take?​

Initial setup usually takes 15-30 minutes depending on the completeness of your school data.

Is there a free trial?​

Yes! You can try the free trial package for 14 days. See guide Trial.

How do I upgrade from trial to paid package?​

Please see the guide Subscribe.

How much does it cost per month?​

Costs depend on the package chosen. Contact our sales team for the latest pricing information.

Account & Login​

Forgot the password?​

You can reset the password yourself. See guide Forgot Password.

How do I add new users?​

See guide Managing Users in Admin Panel.

What is the difference between different roles?​

Role determines what access and features the user can use. See guide Roles/Access Rights.

Blog Features​

How to make news?​

See the complete guide at Making News.

What is the difference between News and Pages?​

  • News: Dynamic, date-based content, suitable for announcements and events
  • Pages: Static, timeless content, suitable for school profiles and persistent information

Look Page for details.

How do I moderate comments?​

See guide Comment Moderation.

System Settings​

How to setup automatic email?​

See guide Email Server Settings.

How do I change the website theme?​

See guide Theme.

How do I change the website menu?​

See guide Menu.

Troubleshooting​

I can't log in​

Make sure:

  1. Username and password are correct
  2. Caps Lock is not active
  3. Stable internet connection

If it still doesn't work, try resetting the password or contact the admin.

The feature does not appear in the menu​

Possibility:

  1. You don't have access (check your role)
  2. Feature has not been enabled in Module Settings
  3. Contact the administrator to check

Slow website​

Try:

  1. Reduce the number of articles per page
  2. Compress images before uploading
  3. Clear browser cache (Ctrl+F5)
  4. Contact support if it remains slow

Need Further Help?​

If your question isn't answered here, please:

  • Read more detailed documentation in the Documentation section
  • Contact our support team at support@cendekiadigital Solusi.co.id
  • Visit our website at https://cendekiadigital Solusi.co.id